🇦🇺FREE SHIPPING / AFTERPAY

0

Your Cart is Empty

Refund Policy

Returns

Our 14 day guarantee entitles you to a full refund if you don't see results within 14 days.

To qualify for our money back guarantee simply follow the instructions below:

1. Take a clear photo of your teeth before using our products*.

2. Use our products exactly as instructed.

3. Take a clear photo after you’ve brushed as instructed.

4. Send us your before and after photos, along with a photo of the used products within 14 days of receiving it.

Once approved, your refund will be processed.

You have 14 days from the date received, to process a Money Back guarantee application.

Applications that do not meet this criteria will not be approved for refund.

*Please ensure that you take your before and after photo in similar lighting conditions to reflect accurate results. Before and after photos must also include valid date and time stamps.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@getblacksnow.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@getblacksnow.com or contact us via live chat for more info.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

14 Day Money Back Guarantee

To qualify for our money back guarantee simply follow the instructions below:

1. Take a clear photo of your teeth before using our products*.
2. Use our products exactly as instructed.
3. Take a clear photo after you’ve brushed for 5-8 minutes as instructed.
4. Send us your before and after photos, along with a photo of the used products within 30 days of receiving it.

Once approved, your refund will be processed.

You have 14 days from the date received, to process a Money Back guarantee application.

Applications that do not meet this criteria will not be approved for refund.

*Please ensure that you take your before and after photo in similar lighting conditions to reflect accurate results. Before and after photos must also include valid date and time stamps.

JOIN THE BLACK SNOW™ CLUB